HFES Webinar: Usability Evaluations and Key Performance Indicators

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This Webinar is organized by the following committees: Product Design Technical Group, User Experience Technical Group, Usability Systems and Evaluation Technical Group 

Usability Evaluations
All products and systems that involve user interaction should [must] be evaluated by a Usability Specialist to ensure effectiveness and efficiency of the Human-Machine Interaction (HMI) and minimize risks and error rates. Effective Usability Evaluations should provide independent, unbiased evaluations of how end users interact with the product or system. The evaluation is to determine if the product/system meets the user needs, not whether the user can use the product/system or not. End-users are evaluated on several key performance indicators (KPIs) while they interact with the product/system or prototype of varied fidelity throughout the design/development cycle. This presentation introduces different usability evaluation methods and metrics.

Usability Laboratories
All product/systems that require any user interaction should understand the user’s needs and evaluate the product/system as to whether it meets those user needs. The purpose of a usability laboratory is to control the evaluation and minimize confounding or third variables, such as environment and distractions. This presentation introduces different types of usability evaluations, different types of usability laboratories and layouts, as well as some of the equipment used in the laboratory.

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Jerry Burpee

Jerry Burpee is the Usability Research and Evaluation Sr Principal Engineer for Intuitive Research and Technology Corporation in Huntsville, Alabama. He is a U.S. Navy veteran and is the Human-Machine Interaction (HMI) subject matter expert for many U.S. Army’s Air and Missile Defense (AMD) and Unmanned Air Vehicle (UAV) programs. For the past 18 years he has led a dedicated HMI team conducting numerous system and product usability research and evaluations with end-users. He has designed several usability evaluation laboratories, including HMI Mobile laboratories, trailers built to go directly to the users to perform usability evaluations. He is the Human Factors Ergonomic Society (HFES) Usability & System Evaluation (USE) Technical Group Chair. He is co-author of the book: ‘Usability Evaluations & Usability Laboratories’ (Amazon, 2023) 

Jeremiah Still

Katie Tippey (Moderator)

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HFES Webinar: Usability Evaluations and Key Performance Indicators
11/19/2024 at 1:00 PM (EST)  |  60 minutes
11/19/2024 at 1:00 PM (EST)  |  60 minutes Usability Evaluations All products and systems that involve user interaction should [must] be evaluated by a Usability Specialist to ensure effectiveness and efficiency of the Human-Machine Interaction (HMI) and minimize risks and error rates. Effective Usability Evaluations should provide independent, unbiased evaluations of how end users interact with the product or system. The evaluation is to determine if the product/system meets the user needs, not whether the user can use the product/system or not. End-users are evaluated on several key performance indicators (KPIs) while they interact with the product/system or prototype of varied fidelity throughout the design/development cycle. This presentation introduces different usability evaluation methods and metrics. Usability Laboratories All product/systems that require any user interaction should understand the user’s needs and evaluate the product/system as to whether it meets those user needs. The purpose of a usability laboratory is to control the evaluation and minimize confounding or third variables, such as environment and distractions. This presentation introduces different types of usability evaluations, different types of usability laboratories and layouts, as well as some of the equipment used in the laboratory.
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